Globalization

The site ships to 96 countries

 Nordstrom offers international shopping through a partnership with global e-commerce provider Borderfree. By placing an international order, customers acknowledge that their financial transactions and shipments will be processed by Borderfree.Customer service needs and inquiries however will be handled directly by Nordstrom.

Borderfree partners with online retailers to sell internationally by providing international customers with access to products found in the United States. Borderfree allows local currency prices to be visible throughout Nordstrom.com and makes the final total (including customs tariffs, taxes and shipping fees) visible to the customers during checkout. Borderfree also enables Nordstrom to take advantage of a shipping network that delivers packages quickly and reliably to global customers.

Customers first select the International Shopping link at the bottom of any page on Nordstrom's site and choose their shipping destination and preferred currency. All Nordstrom prices will automatically be converted into the selected currency.

Shopping Cart with Swiss Franc currency

 When  proceeding to Checkout, the customer's secure transaction will be completed with Borderfree. Borderfree will calculate and display a guaranteed order total, including all shipping costs and any applicable duties and taxes.

Once the transaction is complete, Nordstrom will ship the item to the Borderfree shipping hub in the United States. Borderfree then ships all orders to its final international destination.

Customers may ship to a specific country but pay with a different country's currency. If a specific country is not country listed, that means Nordstrom is currently unable to ship to that destination.

Exchange Rates

Foreign exchange rates are determined by Borderfree and are based on interbank rates of exchange. These rates correspond with the average aggregate exchange rates that would otherwise be applied in an e-commerce transaction.

Nordstrom.com updates exchange rates on a daily basis. Customers will receive a message if exchange rates have been updated while they are shopping.

 

Duties & Taxes

Order totals are guaranteed at the exchange rate set when the order is placed. International taxes, tariffs and value-added tax (VAT) will be calculated into your final order total during Checkout and can be viewed under Duties & Taxes.

Duty, customs tariffs and VAT are set by the destination country. They are determined based on the purchased merchandise's country of origin or manufacturing and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree supports. The amount of applicable duty, tariffs, taxes and VAT will vary by country and will be determined and guaranteed by Borderfree during Checkout.

 

Payment Methods

Nordstrom.com accepts Nordstrom Visa®, Visa and MasterCard for international orders. Customer's credit card will be billed by Borderfree when their packages is shipped to its final international destination. 'BF*Nordstrom' will appear on their credit card statement. Nordstrom retail cards, Nordstrom debit cards, Nordstrom Gift Cards and Nordstrom Notes® are not accepted at this time.

 

Shipping Options & Charges

International shipping costs are calculated based on a number of factors, including the chosen service level (Standard/Express), the number of purchased items, the weight of the items and the destination country postal code. During Checkout, international shipping costs will be calculated and guaranteed by Borderfree based on the items you are purchasing and your shipping destination.

Unfortunately, Nordstrom does not offer free shipping to international destinations, even for Fashion Rewards® members.

International customers may ship to multiple addresses by placing a separate order for each shipping address. The site cannot ship single international orders to multiple addresses however.

 

Shipping Timeline

Most in-stock items will arrive 5-13 business days after receipt of an order. A shipping timeline specific to the customer's destination can be viewed in Checkout.

 

Returns & Exchanges

Nordstrom does not offer merchandise exchanges on orders shipped internationally.

International orders must be returned via Borderfree and must be authorized using a Return Merchandise Authorization form. Customers can contact Customer Service to process that form and receive shipment documentation. Refunds on international orders include duties, taxes and tariffs when sent with this form to Borderfree. Borderfree will credit the customer's account upon receipt of the merchandise at the international hub.